Catchment: Please refer to our service area map on our website to verify if you are located within our Greater Victoria or Cowichan Valley catchment area. For any “out of catchment” clients we charge an additional $25/appointment. https://coreconnectionphysio.com/1338-2/

Infection Control Policy: We are offering all physiotherapy, pelvic floor physiotherapy and kinesiology sessions in person and via telehealth. For telehealth we use a secure, encrypted platform that is HIPAA compliant. Your therapist will send you a link to join the session the morning of. For in person sessions please familiarize with our infection prevention protocols on our website: https://www.coreconnectionphysio.com/covid-19-update.

Cancellation policy: At least 24 hours notice is required for cancellations and rescheduling of appointments. Cancellations made within the 24 hour window are subject to a cancellation charge of 50% of the service’s rate. If the therapist travels to the appointment without notice of cancellation the session is subject to a cancellation charge of 100% of the service’s rate. All cancellation fees are waived for any signs or symptoms of a contagious illness for anyone within a household.